Frequently Asked Question

This is the questions and their answers that are often asked.

Answer: Make sure the Java Runtime Environment is installed on your machine because it is needed to run the installer. Temporarily disable your windows defender, antivirus, and run the installer as an admin. If the problem persist try compatibility mode.
Answer: Go to Orders Page and then download the installer. If the product use Simnesia Product Installer after you download the installer, you will need to:
  • Fill the email and serial number. Email and serial number are available on Orders Page. You can paste in the installer using Ctrl + V on the field. Then click next
  • A page on browser will be opened, on this page you will get your Secret Code to use in the installer. Copy and paste the code to the dialog in the installer.
  • Installer will check where the simulators/platforms has been installed. Make sure the platforms you want to install are registered in the registry. If no platforms we're found, find out registry repair tool for your desired platforms.
  • Select Platform that you want to Install and then click Next.
  • Download process will begin. Once the download and install completed, the Status will be Install Success
  • You need to activate the product manually on desired platforms.
Answer: Try to use another browser or programs to download the installer.
Answer: Please do these things:
  • Make sure SODE already installed on your device.
  • Start SODE Platform Manager, and make sure there are no errors.
  • Run Simnesia Product Installer select SODE on platform selection and click install.
  • Make sure that product files are installed correctly on desired directory.
Answer: Please do these things:
  • Make sure you logged in to your account on the same browser as the installer open.
  • Adjust your computer date/time. Make sure that your computer times are synchronized. To make sure the times are synchronized, please use "Set time and time zone automatically" on your settings.
  • If the problem persist, contact us.